Returns & Exchanges
At Fadna, we prioritize your health and satisfaction by ensuring every herbal tea and natural supplement meets our strict quality standards. If you receive a damaged or incorrect item, our 7-day return policy allows for a seamless exchange or refund to guarantee your wellness journey remains uninterrupted.
Initiate Request
Contact our customer care team within 7 days of delivery via email or phone, providing your order number and a photo of the product in question.
Verification
Our quality assurance team will review your request to ensure the product is in its original packaging and satisfies our safety return criteria.
Package Collection
Once approved, we will schedule a courier to collect the item from your doorstep or provide instructions for a secure return shipment.
Refund or Replacement
After receiving the returned item, we will either dispatch a fresh replacement immediately or process a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing